Customer Support Specialist - Premium Client Services

Join Matrix Tech as a Customer Support Specialist and become the trusted voice of our brand in delivering exclusive, high-touch support to our valued clients. Based in the vibrant heart of Bali, you’ll work in a dynamic, multicultural environment where your exceptional customer service skills will be the cornerstone of our client relationships.

In this role, you’ll be responsible for providing top-tier support to our premium clients, ensuring their needs are met with the utmost attention to detail and professionalism. You’ll handle a wide range of client interactions, from troubleshooting technical issues to resolving complex concerns, all while maintaining a high level of client satisfaction. This is your chance to make a meaningful impact on our clients' experiences and help grow their trust in our brand.

Matrix Tech is a leading technology company with a strong presence in Indonesia. We pride ourselves on our innovative solutions and commitment to excellence. By joining us, you’ll be part of a team that values growth, collaboration, and a client-centric approach. If you’re passionate about customer service and eager to work in a dynamic, international setting, we invite you to apply and be a part of our journey.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer support to premium clients, ensuring their needs are met with the utmost attention to detail and professionalism.
• Handle a wide range of client interactions, from troubleshooting technical issues to resolving complex concerns.
• Maintain a high level of client satisfaction by promptly addressing and resolving issues.
• Collaborate with cross-functional teams to ensure seamless resolution of client concerns.
• Stay updated with the latest industry trends and best practices in customer support.
• Monitor and analyze customer support metrics to identify areas for improvement and implement solutions.
• Act as a liaison between clients and internal teams, ensuring clear communication and alignment.
• Contribute to the development and implementation of customer support strategies and processes.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Computer Science, or a related field.
• Minimum of 3 years of experience in customer support, preferably in a technical or service-oriented role.
• Proven track record of delivering exceptional customer service and resolving complex issues.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent problem-solving and analytical skills, with the ability to think critically and make sound judgments.
• Proficiency in English, both written and spoken, with additional language skills an advantage.
• Familiarity with CRM systems such as Salesforce or HubSpot.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.

🛠️ Keahlian

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